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Returns & Exchanges

Returns & Exchanges

All Jewellery on the site is non-refundable, however exchanges can be made within 7 days of purchase for unworn pieces returned in perfect condition. Please email hello@gabriellaluchini.com to start this process. Buyer is responsible for return shipping costs. Items cannot be exchanged on the basis of variation from the item as displayed on the site and exchangeable items do not include earrings for hygienic purposes.

Please be aware that every item of jewellery is handmade, meaning that its unique appearance will not be exactly the same each time it is produced.This implies that the jewellery you receive will not be exactly the same as the items pictured on the site, however the utmost effort is made to ensure the jewellery you receive closely resembles the jewellery in the images. 

Gemstones embedded in the jewellery will vary in appearance from the jewellery displayed on the site based on the natural properties of the gemstone.

We will not accept any exchanges of items that have been clearly mishandled. All items are designed to be durable, and Gabriella works hard to ensure that the items you receive are of excellent quality.